Terms and Conditions

By placing an order and creating an account with our company, you agree to comply with the following Terms and Conditions of Sale. These terms apply equally to all customers, including retail buyers, business trade clients, and wholesale customers.

Warranty

To ensure a fair and reliable purchasing experience, we provide a three-months manufacturing warranty for your order. The warranty period begins from the date the products arrive at the designated destination. In the event of any damages, customers are required to provide clear photographics and videos of evidence. This documentation will help our team determine whether the damage resulted from the manufacturing process or occurred during transportation. Unfortunately we don’t cover warranty for damages caused during transit, hence we recommend our clients to take logistic insurance to cover damages during transit.

Please allow up to three business days for our team to review and evaluate each warranty claim. All claims must be submitted via email to hello@snreksporfurindo.com. If the damage is confirmed to have originated during the manufacturing process, we will arrange a replacement product at no additional shipping cost.

Delivery, Exchange, and Cancellation

For details regarding delivery, exchanges, or order cancellations, please refer to our Delivery, Exchange, and Cancellation page.

Payment Methods

For information about the accepted payment methods and other payment-related details, please visit our Payment Methods page.